Support andmonitoring
We support websites and apps after launch. We check uptime every minute, back up every day and fix bugs. Support — from 50 USD a month; the response time is fixed in your plan.
- Price
- from 50 USD
- Timeline
- per month
- Payment
- monthly
- What’s included
When you need this
The site makes money
The site affects sales, so you need to learn about outages at once and find their cause.
No one to watch it
The project is live, but updates and technical tasks keep getting put off.
You need an SLA
You need to agree in advance on response time and what happens during an outage.
Not your case?
Describe your task, and we’ll tell you whether this service fits or you need another one.
Four stages, up to 6 days
Monitoring setup
1 dayWe check the site’s uptime every minute. If it goes down, an alert reaches Telegram within 60 seconds.
Backups and access
1–2 daysWe back up every day and check that data can be restored from the backups. The retention period is set in your plan.
Security audit
2 daysWe update dependencies and server components on schedule and keep an eye on certificates and access.
Report and rules
1 dayYour plan includes an agreed number of hours for small edits and fixes. Larger tasks are estimated separately.
The scale is in days. Timelines are approximate; the exact ones go into the work plan. Some stages can run in parallel.
How much it costs
We name the exact price after reviewing the task and don’t change it unless the agreed scope changes. Paid in instalments.
Monitoring
Uptime checks, SSL and domain, alerts in Telegram, a monthly report.from 50 USDper monthSupport
Monitoring plus backups, updates and 10 hours of changes a month.from 300 USDper monthSLA
Response within an hour 24/7, a standby server, 30 hours of work.from 800 USDper monthNot sure which option is yours? Describe your task, and we’ll pick one and price it for free.
What you get
For this service
- Uptime check every minute
- Telegram alerts within 60 seconds
- Daily backups with restore checks
- Server and dependency updates
- Monthly uptime and speed report
- Hours for edits, per your plan
In every project
- Source codeThe source code and access stay with you. You decide who works on the project next.
- Domain and hostingRegistered in your name: the bills come to you, and you renew them.
- Analytics with goalsFor a site or ads we set up goals on requests, so you can see where clients come from.
- Work plan before we startWe agree on scope, price and timeline in writing before work begins. If the task changes, we first estimate the change, then do the work.
What people ask about this service
Will you take on a site you didn’t build?
Yes. First we audit the existing code. Then we set up monitoring and backups.
What if the site goes down at night?
On a plan with an SLA we respond within an hour, 24/7. Incident types and the steps for each are agreed before work starts.
Can I get monitoring only, without edits?
Yes. The basic plan is from 50 USD: uptime checks, Telegram alerts and a report.
Related work
Fixing websites and inherited code
We’ll go through someone else’s code, find the risks and tell you what to fix and what is easier to rewrite.
Team on subscription
Regular help with developing, supporting and promoting your product.
Analytics and ads
We set up request tracking and show which ad campaigns bring in clients.
Tell us what needs to be done
Describe the task in two or three sentences. We reply within two hours during working hours and send a work plan the next business day.
Available weekdays 10:00–20:00 (GMT+3). We work remotely with clients worldwide.